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Returns & Exchange
- All items must be return
within 30 days of receipt of your package.
- Items that are returned for credit (money-back) after 30 days will be charged a 15% re-stocking
fee.
- Shipping fee will not be refunded.
- Items returned for exchange (one time only) will be used as a 100% credit on the
returned product towards any other product that we sell. Any
difference of the exchanged item will be handled by our billing
department, and will be refunded / billed accordingly to your account.
Shipping fee will be applied to the exchanged (new) order
accordingly, as the shipping fee for the exchange will be the
customer's responsibility.
- Please allow up to 5 business days for your Return/Exchange to start
processing from the date we receive your returned package. Returns are processed as soon as possible.
Return for credits are usually processed immediately and an email
notification is sent regarding your refund details once your refund has
been posted by us. However, after posting a refund to your credit card company, it may still take up to 10 business days before it is shown on your statement. But you can always call your own credit card company to confirm the refund posting from us.
- All lenses, lens coatings and tints for prescription glasses are non-returnable and/or non-refundable.
- All returns must be shipped back in the same condition in which it was
originally shipped to you. All product materials (such as
case, lens, box, cleaning cloth,etc.) that were included in your package are to be
shipped back as well. We have the right to refuse any return if we find
the returned item was used, did not include all packaging materials (as
listed above) and/or not in the same condition it was sent to you.
- If the packages are received from us are damaged caused by the shipping
courier, then we require for the customer to report this immediately to
our customer service department, so claim issues can be handled
accordingly with the shipping courier. If this type of situation is not
reported to our customer service department within 10 business days of receipt of your package, then the damaged package which you received may not
be accepted for a claim or a refund. If a shipment is lost, damaged or
is missing contents that is related to an error with the shipping
courier, then a reimbursement of the item may not be processed until
the claim has been investigated and approved by the shipping courier.
Shipping claims are usually made immediately with the shipping courier.
After claim approval with the courier, a full refund to your account or
a re-shipment of your order will be processed at no extra cost to you.
- If the returned item is missing any original packaging and/or
materials such as the demo lens, case, cleaning cloth, etc. your returned
product may be rejected.
- If you receive a package with missing contents and/or damaged items,
not caused by the shipping courier, you are to report this to our
customer service department within 5 days from the date of receipt so
further assistance can be provided regarding this situation. If this is
not reported within the 5 days from when you received the package,
then further assistance may not be available for this type of situation.
- Any return/exchange request that does not comply with the
returns/exchanges policy stated may be refused and shipped back to the
shipping address currently on file in your order. This may be shipped
back to you the least expensive way at our expense, and we will not
hold any responsibility for refused returns/exchanges which are not
received by the customer and that do not comply with our
returns/exchanges policy.
- Any Non-Refundable product(s) will not be returned to the customer
unless the customer requests for them to be returned, by the time the
customers return has been reviewed/processed by the returns department.
Customer will be responsible for paying any Shipping fees associated
with returning non-refundable product(s) back to the customer. If there
is no request from the customer to return the non-refundable product(s)
back to them, by the time the customers return is processed/reviewed,
the non-refundable product(s) will be disposed and we will not hold any
responsibility for disposed product(s), which have been disposed for
any of the reasons mentioned above.
How do I return an item?
We want you to be completely satisfied with every item that you
purchase from eyeberry.com. We also want you to shop with confidence
and know that if you are not satisfied with an item that you have
purchased, you may return the item within 30 days from the date when you received the package for a full 100% refund of the product price. Original shipping
charges will not be refunded. Please include your order number, billing name, and address with the item. If you require assistance in any way or you have lost your order number please email our customer service representatives at: support@eyeberry.comHere are the basic steps:
- The returned item must be postmarked no later than 30 days after having signed for the original delivery from eyeberry.com.
- All products must be returned in good, original, and pristine condition, in original boxes (whenever possible), and with all parts and accessories to ensure full credit. Without any scratches on either the lenses or frame.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Our address for return or exchange is:
Eyeberry Optical
Unit #150-2639 Viking Way,
Richmond, BC
Canada V6V 3B7
IMPORTANT:
Please make sure you declare your item(s) as "RETURNED MERCHANT PRODUCT/NO COMMERCIAL VALUE".
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